At Red Candy, we’re committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.
We may change this Policy from time to time, so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to hello@redcandy.co.uk.
Who are we?
We’re Red Candy – a thoroughly exciting online retailer selling only the finest colourful & quirky interior accessories.
How do we collect information from you?
We obtain information about you when you use our website, for example:
- When you place an order.
- When you contact us about products.
- When you register to receive one of our weekly newsletters.
What type of information is collected from you?
The personal information we collect might include:
- Your name, address, email address, and IP address.
- Information about what pages are accessed and when.
If you purchase a product from us, your card information is not held by us. It is collected by our third-party payment processors, who specialize in the secure online capture and processing of credit/debit card transactions.
How is your information used?
We may use your information to:
- Process orders that you have submitted.
- Deal with entries into a competition.
- Seek your views or comments on the services and products we provide.
- Notify you of delivery information or other updates regarding your order.
- Send you communications about special offers, new products, brands, and competitions (if requested).
We review our retention periods for personal information regularly and will hold your personal information only as long as is necessary for the relevant activity or as required by law.
What happens when I sign up to receive your marketing emails?
You will receive:
- Automated emails welcoming you to the Red Candy newsletter.
- 1–100 marketing emails each week.
- Abandoned basket emails, reminding you of products left in your shopping cart.
Who has access to your information?
We will not sell or rent your information to third parties.
Third-Party Service Providers Working on Our Behalf:
We may pass your information to third-party service providers, agents, and subcontractors for tasks such as payment processing or order fulfillment. These third parties are required to keep your information secure and use it only for the agreed purposes.
Third-Party Service Providers We Work With:
When using our secure online payment pages, your payment is processed by a third-party payment processor. We may also share your contact details with warehousing and fulfillment providers to process and deliver your order.
If you subscribe to our newsletter, your name and email address may be shared with Klayvio ,Mailchimp, our email service provider.
Your choices
You can opt out of marketing communications at any time by:
- Clicking the "unsubscribe" link in our emails.
- Updating your marketing preferences in your online account.
- Emailing us at hello@redcandy.co.uk.
We will not contact you for marketing purposes unless you have given prior consent.
How can you access and update your information?
If you need to update your personal information (e.g., email or address changes), please email us at hello@redcandy.co.uk.
Security precautions
We take steps to ensure your personal information is treated securely. Sensitive information, such as payment details, is encrypted and protected with 128-bit SSL encryption.
Profiling
We may analyse your information to create profiles for personalized communications or to detect and reduce fraud.
Use of Cookies
Our website uses cookies to enhance your experience. You can disable cookies via your browser settings, though this may impact functionality.
Links to Other Websites
Our website may contain links to external sites. Please review their privacy policies, as we are not responsible for their practices.
16 or Under
If you are under 16, please obtain parental consent before providing personal information.
Transferring Your Information Outside of Europe
We do not transfer any of your information outside of the EU.